Shipping Policy

This Shipping Policy explains how orders placed through our Store are processed and delivered.

Shipping Availability

We ship only to destinations made available through our checkout system.

Available countries, regions, delivery methods, and applicable shipping charges may vary depending on the product and delivery destination.

Order Processing

Orders are processed after successful payment authorization and completion of any necessary fraud or order-verification checks.

Current processing and estimated delivery information should be displayed on the applicable product page, checkout page, or order confirmation.

Orders placed on weekends or public holidays may begin processing on the next applicable business day.

Estimated Delivery

Delivery estimates provided on the website or during checkout are estimates unless expressly identified as guaranteed.

Actual delivery time may be affected by destination, carrier performance, customs processing, weather, peak demand, public holidays, or circumstances outside our reasonable control.

Shipping Costs

Applicable shipping costs are disclosed during checkout before an order is completed.

We do not intentionally add undisclosed shipping charges after the customer has submitted payment.

Tracking

Where tracking is available, tracking information will normally be provided electronically after the shipment is accepted by the carrier.

Tracking information may require some time to become active after dispatch.

Address Accuracy

Customers are responsible for providing an accurate and complete delivery address.

If you notice an address error, contact service@merovano.com as soon as possible.

We cannot guarantee that an address can be modified once an order has entered fulfillment or shipment.

Failed Delivery or Returned Packages

If a shipment is returned because of an incorrect address, failed delivery, refusal, or failure to collect the shipment, we will contact you when reasonably possible to determine an appropriate next step.

Additional shipping costs may apply to reshipment where the failed delivery was not caused by us or the carrier.

International Shipments

International orders may be subject to import duties, customs fees, taxes, brokerage charges, or other government charges imposed by the destination jurisdiction.

Unless expressly included at checkout, such charges are generally the responsibility of the recipient.

Customs processing may also cause delivery delays.

Lost or Damaged Shipments

If tracking indicates an unexpected delivery issue or an order arrives damaged in transit, contact us promptly at service@merovano.com with your order details.

We will work with the applicable carrier and customer to investigate the issue and provide an appropriate resolution.

Split Shipments

Some orders may be fulfilled in more than one package. Where applicable, separate tracking numbers may be provided.

Delays

We will make reasonable efforts to communicate material delays that come to our attention. However, carrier and customs delays may occur beyond our reasonable control.