Return & Refund Policy

SKY POWER AUTO PARTS LIMITED wants customers to have clear and straightforward information about returns and refunds.

30-Day Return Period

Unless otherwise stated on the applicable product page or required by law, you may request an eligible return within 30 days after delivery.

To request a return, contact service@merovano.com and provide your order number, the item you wish to return, and the reason for the request.

Return Eligibility

To qualify for a standard return, the product should generally be unused, undamaged, and returned with its original packaging, accessories, documentation, and other components supplied with the product.

We may reasonably reduce or deny a refund if an item has been materially used, altered, damaged after delivery, or returned incomplete, except where applicable consumer law provides otherwise.

Non-Returnable Items

The following may be excluded from change-of-mind returns where legally permitted:

personalized or custom-made products; products clearly designated as final sale before purchase; gift cards; downloadable or digital products after access where applicable; and sealed hygiene-sensitive items after the seal has been opened.

Defective, damaged, incorrect, or legally non-conforming products remain subject to any rights provided by applicable law.

Damaged, Defective, or Incorrect Products

If you receive a product that appears damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at service@merovano.com.

Please include your order number and, where relevant, photographs or other information showing the issue.

If we determine that the product was damaged, defective, or incorrectly supplied, we may provide an appropriate remedy such as replacement, refund, or other resolution required by applicable law.

Return Authorization

Please contact us before sending a return.

We will provide return instructions and, where applicable, the appropriate return location.

Products sent to an unrelated address or returned without sufficient identifying information may experience processing delays.

Return Shipping Costs

For approved change-of-mind returns, the customer is generally responsible for return shipping costs unless we state otherwise.

When a return results from our error, such as shipment of an incorrect item, or from an eligible defective or damaged product, we will provide an appropriate remedy for reasonable return costs where required.

Refund Processing

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method whenever reasonably possible.

After we process the refund, banks and payment providers may require approximately 5–10 business days to display the credit, depending on the provider.

Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by applicable law.

If the return resulted from our error or an eligible defective product, applicable shipping charges may also be refunded where appropriate.

Exchanges

If an exchange is available, contact customer service for instructions. Product availability cannot be guaranteed until the replacement order is processed.

Order Cancellation

If you wish to cancel an order, contact service@merovano.com as soon as possible.

We will make reasonable efforts to honor cancellation requests received before fulfillment. Once an order has entered shipment, you may need to follow the normal return procedure.