FAQ

Who operates this Store?

This Store is operated by SKY POWER AUTO PARTS LIMITED.

Business address:

FLAT/RM 1A G/F
YALE INDUSTRIAL CENTRE
61-63 AU PUI WAN STREET
FO TAN
HONG KONG

Customer-service email: service@merovano.com

How do I place an order?

Select the product you wish to purchase, review the applicable product details, add the item to your cart, and proceed through checkout.

Before completing payment, review the product, quantity, delivery information, shipping charges, taxes where applicable, and total price.

What payment methods do you accept?

The payment methods currently available for your location and order are displayed during checkout.

We do not recommend relying on payment methods not shown on the checkout page.

When will my order ship?

Processing and estimated delivery information is provided through the product page, checkout process, order confirmation, or shipping notification, as applicable.

Delivery estimates may vary based on destination, carrier, customs processing, and other circumstances.

How can I track my order?

If tracking is available for your shipment, tracking information will normally be sent electronically after the carrier has accepted the package.

Can I change my shipping address?

Contact service@merovano.com as soon as possible.

We will attempt to make the change before fulfillment, but we cannot guarantee that an address can be changed once an order has entered shipment.

Can I cancel my order?

Please contact us as soon as possible.

Orders that have not yet entered fulfillment may be eligible for cancellation. If shipment has already begun, the order may need to be handled under our Return & Refund Policy.

What is your return period?

Our standard return-request period is 30 days from delivery, subject to the eligibility conditions in our Return & Refund Policy and any mandatory rights provided by applicable law.

What if my item arrives damaged or incorrect?

Contact service@merovano.com as soon as reasonably possible.

Provide your order number and relevant information or photographs showing the issue. We will review the matter and provide an appropriate resolution.

How long does a refund take?

Once an eligible refund is approved and processed by us, your bank or payment provider may require approximately 5–10 business days to display the refund.

Do you ship internationally?

Available shipping destinations are determined by the checkout system.

If your destination can be selected and a shipping method is offered during checkout, shipping is generally available for that order, subject to any applicable restrictions.

Are customs duties included?

Unless expressly included during checkout, international import duties, customs charges, brokerage fees, or taxes imposed by the destination jurisdiction are generally the recipient's responsibility.

Do you offer recurring subscriptions?

We do not impose recurring charges unless a recurring arrangement is clearly disclosed before purchase and affirmatively selected by the customer.

How do you protect my privacy?

Please review our Privacy Policy, Cookie Policy, and Your Privacy Choices pages for information regarding data collection, advertising technologies, cookies, and privacy rights.